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We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package.
|Hong Kong, Macau||2-4 business days|
|, P.R Korea, R.Korea, Mongolia||3-5 business days|
|Cambodia, Indonesia, Malaysia, Philippines,, Thailand, Vietnam||2-4 business days|
|, New Zealand, Papua New Guinea||3-5 business days|
|Austria, Belgium, Denmark, Finland,, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland,||3-5 business days|
|3-5 business days|
|Other country buyer||Please contact us shipping cost|
Handling time is included in the shipping time
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Merula Hair Company has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.
You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, Email us at orders@MerulaHair.com. Please have your order number prepared when you email us.
We do not ship on weekends, holidays, and in the occurrence of a natural disaster.
RETURN AND EXCHANGE POLICY
Due to the nature of the product, your order must meet International Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please email us within 3 days of the receipt date.
If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.
Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.
Merula Hair Company Inc., at its sole discretion, may exchange products under the following conditions:
RETURN AND EXCHANGE PROCEDURE
Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.
When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.
Please, contact us immediately at email@example.com with any discrepancy or questions